Contact us
Get in touch with feedback, suggestions, or questions about our content. We're always looking to improve our resources for UK parents.
Get in touch
Important note
We cannot provide personal advice about individual circumstances or help with specific applications. For personal eligibility questions, please contact the official government services or your local authority.
What we can help with
✅ We can help with:
- • Feedback on our content
- • Suggestions for new features
- • Reporting errors or outdated information
- • Questions about how our tools work
- • Requests for new local area coverage
- • General questions about our website
❌ We cannot help with:
- • Personal eligibility assessments
- • Application troubleshooting
- • Specific provider recommendations
- • Legal or financial advice
- • Emergency childcare situations
- • Government service issues
For personal help
If you need help with your specific circumstances, these official government services can provide personalized support:
Sign in to your childcare account
Manage your 30 hours funding and tax-free childcare applications
Sign in to childcare accountFamily Information Service finder
Find local childcare support and guidance in your area
Find Family Information ServiceAdditional support resources:
Frequently asked questions
Response times
We aim to respond to all emails within 2-3 business days. During busy periods or around policy changes, it may take slightly longer.
To help us respond more quickly, please:
- Include specific page URLs when reporting errors
- Provide clear descriptions of any issues
- Check our FAQs before emailing
- Use a clear subject line